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DESCRIPTION
For our office in Budapest, Hungary we are looking for Service Desk Support Agents for our current client.
Job details:
- Job location: Budapest, Hungary, 9th District, Mill Park office building
- Role type: permanent
- Full time employment, 40 hours/week
- Hybrid work (1-2x day on-site work monthly)
Job responsibilities
- Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
- Handling end-user calls and web queries via tools, phone and email
- Documentation and precise administration, logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
- Keep the user informed, own and follow-up ongoing cases
- Maintaining and improving customer satisfaction level
REQUIREMENTS
- Advanced or native in Spanish and Portuguese language and you have upper-intermediate English language skills.
- Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must
- (we provide you 2-weeks foundation IT training as part of the Onboarding process).
- A university graduate - fresh graduates are welcome!
- You have willing-to-learn attitude & customer-focus mindset.
- Excellent communication skills – both written and spoken
- Flexible, multitasking, dynamic personality, team player attitude
- You have logical thinking, good problem-solving skills.
- Service window the team needs to cover: Monday-Friday 8AM-2AM
