We Are Hiring: Czech-speaking Customer Service Representative

Location: Sofia, Bulgaria

We are looking for a motivated and customer-oriented individual to join our team as a Customer Service Representative. This is an excellent opportunity to build your career in a supportive and dynamic work environment, with competitive compensation, relocation support, and long-term growth potential.

About the Role

As a Customer Service Representative, you will be the first point of contact for our customers, assisting them via email, chat, and phone. You will handle inquiries with professionalism and accuracy while maintaining a strong understanding of our products and services. Your responsibilities will also include conducting research to provide reliable and helpful responses to customers.

Key Responsibilities

• Provide high-quality customer support through email, chat, and phone
• Maintain detailed knowledge of our products, services, and procedures
• Investigate and resolve customer inquiries using internal systems and resources
• Ensure all interactions are handled efficiently and professionally
• Collaborate with team members to continuously improve customer satisfaction

What We Are Looking For

• Near-native level of Czech (written and verbal)
• Advanced level of English (B2 or higher)
• Strong communication and interpersonal skills
• Previous experience in customer service or a related field
• Proficiency in using CRM systems and MS Office applications
• Excellent attention to detail and problem-solving skills
• Ability to work independently and as part of a team
• Minimum high school education

What We Offer

• Full-time employment with shifts between 8:00 a.m. – 10:00 p.m., Monday to Sunday
• Competitive salary: 3,500 BGN gross
• Monthly performance-based bonuses
• Welcome bonus: €600 gross
• Paid training program: 3 weeks of training + 1 week nesting
• Convenient office location near public transportation
• Relocation support including:
• 14 nights in a centrally located hotel with breakfast
• Reimbursement of travel expenses (up to €250 after 6 months)
• Optional salary advance of €540 net upon request

Personal Relocation Expert to support your move and welcome you at the airport

Additional Benefits

• Comprehensive health and life insurance
• Multisport card
• €25 monthly internet allowance
• Transport allowance
• Bonus for important life events
• Additional paid leave for educational purposes
• Corporate discounts and regular company events
• Ongoing learning, upskilling, and career development programs

Interested or know someone who would be a great fit?

To apply or learn more, please reach out directly or submit your application today.