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App store support (Flight & 3 months accommodation)

Athens , Greece

Job Squad

Mandatory:

Dutch Advanced

Company

Job Squad

Employment type

Full time

Experience

Entry level

DESCRIPTION

Global leader in technology and innovation, renowned for its cutting-edge products and services that impact billions of users worldwide. This company is at the forefront of internet services, artificial intelligence, cloud computing, and consumer devices, consistently ranking among the most admired workplaces globally. Join a team that powers some of the most widely-used platforms on the web, playing a vital role in the future of digital transformation.

You will be the first point of contact for Android users. You will assist Dutch Speaking customers with account settings, app downloads, payment troubleshooting, and refund requests. With a combination of customer service and technical problem-solving, this role is ideal for someone who enjoys helping users navigate and optimize their digital experiences. You will use multiple tools to support users, primarily handling Tier 1 inquiries.

REQUIREMENTS

Key Responsibilities:

Provide customer support via inbound calls, chat, and email, focusing on mobile Play Store.
Assist customers with account setups, downloading apps, and resolving transaction issues.
Handle refund requests, subscription inquiries, and payment account troubleshooting.
Guide customers through app troubleshooting and provide solutions to technical issues.
Document all interactions and maintain clear records of customer support history.
Ensure a high level of customer satisfaction by delivering friendly, timely, and effective assistance.
App-related queries: installation, updates, and troubleshooting.
Transaction issues: payment processing and refund requests.
Account and profile support: setting up and managing payment accounts.
Subscriptions: handling inquiries related to subscriptions and renewals.

Required Qualifications:

C1-level fluency in Dutch and B2-level English for effective communication.
No previous experience required, but customer service or technical support experience is preferred.
Advanced written communication skills for clear and concise responses.
Strong ability to use internet browsers, with solid knowledge of MS Office and general PC skills.
Typing speed of at least 25 words per minute with a minimum of 85% accuracy.

Job offers with languages in Europe

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