Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

The Copyright role serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

Copyright is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, Copyright Agents need strong resilience and coping skills.

We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Role Details;

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Process and analyze complex legal removal requests efficiently and accurately for international complaints according to client guidelines and procedures
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in response to inquiries and/or escalations which may include but not limited to external third parties, Client or Accenture.                      
• Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
• Assigned and accountable for workable solutions and processes within a specific area of responsibility.
• Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly
• Receive feedback and apply learnings quickly in changing environment.
• Escalates issues and questionable removals to Operations Manager or client Point of Contact as appropriate
• Addresses most non-routine issues
• Ensures all work is performed in accordance with SLAs and metrics.
• Responsible for activities assigned by the Operations Manager
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
• Process and review content that has been flagged for review of potentially sensitive content

We are looking for:

• Strong coping, emotional resilience, and stress-management skills
• Strong investigative and analytical skills
• Excellent comprehension, communication, and fluency in Italian and English (C1 level)
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture: good knowledge of social media, associated technologies and online trends
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported​
• Ability to work well individually and as part of a team
• Ability to work differing rotations/shifts and non-standard work hours
• Flexibility in meeting changing business needs in a fast-paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, or content moderation experience is a plus
• Preferred Qualifications:
• Previous legal experience/studies or experience with legal processes
• Previous content review experience

About us:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.