Job Description

Respond to customer inquiries via phone, chat, and email

Accurately document all customer interactions and case details in the CRM system

Follow communication procedures, guidelines, and policies.

Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout

Navigating multiple systems simultaneously

Qualifications

Excellent knowledge of Romanian (C1) and English (B2)

Excellent written and verbal communication skills

Strong computer literacy and the ability to navigate multiple systems and platforms with ease

Strong attention to detail and the ability to follow processes and guidelines accurately

Previous experience in a customer support or customer-facing role is an advantage

Flexible shifts 7 days a week

What We Offer:

Attractive salary and long-term job security with a permanent contract

Relocation support to Varna, Bulgaria including: travel, accommodation and settling in.

21 days of paid annual leave

Additional health and life insurance

Meal and gift vouchers

Transportation allowance

Employee recognition programs

Individual training for professional development

Clear career prospects with internal promotion opportunities

Modern and pleasant work environment with cozy relaxation areas

Flexible shifts available