Join a global technology company known for delivering innovative, high-quality consumer electronics with a strong focus on user experience. You’ll be part of an international support team helping customers make the most of their smart devices.
Start date: 01/12/25
Application deadline: Friday 27/11, 12:00 GR time.
The Role
As a Technical Support & Customer Advisor, you will support users via phone, chat, and email. Your mission is to provide accurate information, guide customers through troubleshooting steps, and ensure a smooth, professional support experience from start to finish.
Your Responsibilities
- Manage incoming calls, chats and emails
- Identify customer needs and provide tailored solutions
- Deliver precise and complete information using the proper tools and methods
- Carry out guided troubleshooting steps based on technical support standards
- Maintain accurate customer records and process account-related updates
- Follow internal procedures, communication guidelines and policies