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Danish International Travel Advisor in sunny Malaga

Malaga , Spain

Workster

Mandatory:

Danish Proficiency

Optional:

English Intermediate

Company

Workster

Employment type

Full time

Experience

Entry level

DESCRIPTION

Workster partners with a leading Outsourcing/BPO company that is looking to recruit Danish-speaking Travel Booking Agent for their Malaga office.

Serve as the first point of contact, ensuring each customer interaction results in a positive experience
Handle customer and partner inquiries via email, messages, and phone calls globally. This includes assisting with tasks such as updating contact information, managing invoice collection, handling refund requests, booking information, and pre-onboarding processes
Conduct detailed discovery to quickly understand the customer’s reason for contact and take ownership of the issue
Research, analyze, and assess situations to provide accurate solutions using the available tools and resources
Collaborate with internal teams and external partners through phone, email, or internal systems to resolve customer issues
Strive for first-call resolution and ensure thorough follow-up on unresolved cases to eliminate the need for customer callbacks
Focus on delivering a seamless and efficient experience that drives overall customer satisfaction by listening actively, discovering solutions, and appropriately closing each interaction
Uphold empathy, understanding, and excellent listening skills as key values when representing the client’s brand.

REQUIREMENTS

Native/fluent Danish spoken and written. Fluent in English (minimum B2 level)
Fluency in English (training, materials, systems, and technical terminology)
High school diploma or equivalent
Customer service experience in the travel industry is nice to have
Excellent customer service, written, verbal, and organisational skills
Familiarity with computer technology and devices
Motivated and positive individual
Ability to work independently and in a team
Strong multitasking, keyboarding, and active listening skills
Skillful paraphrasing of conversations, Outstanding verbal and written communication skill
Ability to find solutions following written procedures and guidelines
Takes ownership of customer issues
Effective in defusing angry customers through social and customer skills
Ability to identify and address root problems
Ability to work in shift rotation: Monday to Sunday, 08 AM - 07 Pm (39 hours a week).

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