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Tech Support jobs abroad

713 job offers found

Tech Support jobs abroad

713 job offers found

Customer Service Agent - German (relocation included)

Riga, Latvia

Mandatory
Easy apply
Relocation package

Customer Support Agent - Danish (relocation included)

Riga, Latvia

Mandatory
Easy apply
Relocation package

Customer Service Agent - Norwegian (relocation included)

Riga, Latvia

Mandatory
Easy apply
Relocation package

Customer Support Agent - Deutsch (relocation included)

Riga, Latvia

Mandatory
Easy apply
Relocation package

Customer Support Agent - Dutch (relocation included)

Riga, Latvia

Mandatory
Easy apply
Relocation package

Remote Technical Support Agent – German Speaker (Freelance)

Remote

Mandatory
Easy apply
Remote

Remote Technical Support Agent – French Speaker (Freelance)

Remote

Mandatory
Easy apply
Remote

Remote Technical Support Agent – Dutch Speaker (Freelance)

Remote

Mandatory
Easy apply
Remote

New
REMOTE Dutch Tech Support Agent in Portugal - Top Tech Brand

Portugal

Mandatory
Optional
Easy apply
Remote

New
German Chatbot Content Reviewer at Google - Relocation

Lisbon, Portugal

Mandatory
Optional
Easy apply
Relocation package

HIGHLIGHTED
Norwegian-Speaking Customer Experts for Miele

Greece

Mandatory
Easy apply
Relocation package
Remote

New
Partner Support Representative (Dutch-speaking) Hybrid HC05

Barcelona, Spain

Mandatory
imageHybrid

Danish Customer Service for Miele

Thessaloniki, Greece

Mandatory
Easy apply
Relocation package

New
Dutch Tech Support | Electronics & Appliances in Portugal

Lisbon, Portugal

Mandatory
Easy apply
Relocation package

Support Specialist for Tech Company with Danish in Lisbon

Lisbon, Portugal

Mandatory
Optional
Easy apply

Dutch-Speaking Customer Experts for Mercedes-Benz

Greece

Mandatory
Easy apply
Relocation package
Remote

Kazakh Customer Service Advocates for JTI

Athens, Greece

Mandatory
Easy apply
Relocation package

Portuguese Customer Service Advocates for JTI

Athens, Greece

Mandatory
Easy apply
Relocation package

Italian Customer Service Advocates for JTI

Athens, Greece

Mandatory
Easy apply
Relocation package

Czech-Speaking Customer Experts for JTI

Greece

Mandatory
Easy apply
Relocation package
Remote
Search for Tech Support jobs abroad in Europe. Filter your results by country, language, city or sector. Companies are looking for candidates with language skills to work in Tech Support . Apply now and build your career path.

Customer Service Agent - German (relocation included)

Mandatory
DESCRIPTION

Work Experience / Responsibilities

  • Handle phone calls with customer queries and provide resolution to end users
  • Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.
  • Ensure that cases are resolved within case life cycle, as per individual balanced scorecard
  • Escalate priority issues per client specifications to the immediate lead as applicable
  • Work independently and within a team
  • Communicate well with internal and external contacts
  • Provide exemplary customer satisfaction
  • Meet quality standards on all handled contacts
  • Complete hours of staffed time on all rostered days
  • Attendance is full time from office
  • Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.
  • Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
  • Attend trainings as required
  • German language is inherent to your job duty which requires direct communication (spoken and written) with customers.
REQUIREMENTS

Preferred Competencies

  • Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications,
  • Optimistic, friendly, positive, and self-motivated personality,
  • Ability to work in team,
  • Service oriented profile and with a focus on problem solving,
  • Ability to work shift hours (to the extent legally possible), adapting fast on change of prioritization.
  • Excellent written and spoken communication skills in German
  • Typing speed of minimum 30 words per minute with a 90% accuracy

 

Educational / Professional Qualification

  • Minimum of C1 level or Native German language in speaking and writing.
  • Advanced English skills in writing and speaking to understand documentation and log accurately in the client systems
  • Previous experience in a customer service environment is of advantage
OFFER

Employee Benefits- We've got you covered!

  • Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support and much more.
  • Relocation: Assistance with flight from anywhere in the EU to Riga and 4 weeks accommodation.
  • Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies.
  • Bonus: Performance Bonus up to 300 EUR
  • Annual Leave: 4 calendar weeks of paid leave.
  • Work Flexibility: Transition to a hybrid model (Work from home) after meeting performance standards/depending on business needs
  • Work Culture and Environment: Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.


 

Please note that the successful candidate will be subject to a background check as this role involves the processing of confidential information belonging to Tech Mahindra clients and this role is directly related to the provision of financial services. Candidates must not have been convicted of committing an intentional criminal offense against the State, property, or governance procedures, of committing an intentional criminal offense in the national economy or while in service in a governmental authority, or of committing a terrorism-related criminal offense unless criminal record thereon has been extinguished or set aside. Furthermore, candidates must not have any defaults on payment obligations towards Tech Mahindra clients to whom the services will be provided. 

 

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. We #Rise together to create sustainable businesses that can bring about lasting change in our communities to create an equal world, to be future-ready, and to create value. We are a USD 6.5 billion company with 146,000+ professionals across 90 countries, helping 1250 global customers including Fortune 500 companies.

We are focused on leveraging next-generation technologies including 5G, blockchain, metaverse, quantum computing, cybersecurity, artificial intelligence, and more, to enable end-to-end digital transformation for global customers.

We are certified as a Great Place to Work for by the Great Place to Work® Institute, included in the Bloomberg 2023 Gender-Equality Index for the fourth year in a row, and have been recognized as the only Indian IT company to make it to Dow Jones Sustainability Indices 2023, part of the DJSI World Index for the 9th consecutive year.

We are part of the Mahindra Group, founded in 1945, which is the most admired multinational federation of companies with 260,000+ employees in over 100 countries, known for its leadership in various industries including farm equipment, utility vehicles, IT, and financial services in India and is the worlds largest tractor company by volume. It also has a strong presence in renewable energy, agriculture, logistics, hospitality, and real estate. The group's focus is on leading ESG globally, enabling rural prosperity and enhancing urban living, and driving positive change in the lives of communities and stakeholders.

With the NXT. NOWTM framework, we aim to enhance human-centric experiences for our ecosystem and drive collaborative disruption with synergies arising from a robust portfolio of companies. We aim at delivering tomorrows experiences today and believe that the Future is Now.

SKILLS
Strong Problem Solving Abilities
Good Problem Solving
German Language
German Speaker

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