German-speaking Customer Advisor for PVH fashion Brands (Calvin Klein, Tommy Hilfiger, Michael Kors)

Do you have a keen interest in design and thrive on interacting with people remotely? We've got an exciting opportunity for a dedicated individual based in Lisbon. We're in search of an excellent communicator with a natural flair for customer engagement.

About the Company

Undoubtedly, you're familiar with them. PVH is an American fashion group that operates globally-adored brands like Calvin Klein and Tommy Hilfiger. Headquartered in New York, the company operates in over 40 countries with a committed workforce of 36,000.

The Opportunity

Join the elite PVH Support Team in Lisbon. An exhilarating and international environment awaits you. Work abroad using your native language for a leading company with abundant career advancement opportunities.

Your Profile

• Your mission will be to provide telephone and written support to our German-speaking customers, always ensuring a courteous and helpful attitude
• Are proficient in German and fluent in English (both written and spoken)
• Possess outstanding communication skills
• Are keen to learn
• (Bonus) Have experience in a telephone customer service or call center environment

Your responsibilities

• Address the questions and concerns of German-speaking customers, providing the best possible solutions via phone.
• Assist with orders, deliveries, payments, and returns via e-mail, chat, and social media channels.
• Provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
• Engage in cross-selling and upselling of products after addressing customer queries.