Technical Support Associate jobs abroad
Technical Support for Smart Home Devices (French Speaker) open_in_new
explore Lisbon , Portugal
DESCRIPTION
You are interested in technology and know a few things about it?
You want to be part of a multicultural team in a company which works alongside well-known brands?
You want to work for an American multinational technology company which focuses mainly on Internet-related products and services?
Your responsibilities and impact as Technical Support for Smart Home Devices will be:
- Provide support on customers by responding to inbound requests + document relevant case information
- Assist users with Pre-Sales, General Inquiries and technical support issues via phone/email/social media channels
- Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels
- Ensure excellent customer satisfaction through responding in an appropriately and friendly manner
- You will work in a multicultural team environment alongside a diverse team
REQUIREMENTS
- You are a native French speaker (this is a must!) + a good level of English
- You have experience in technical troubleshooting (1 year mandatory!)
- You are motivated and committed to your work
- You have no troubles with writing in French
- You are a team player and willing to work with many other nationalities
- Sales/ Commercial background is a plus
- Previous experience in Customer Service or credit recovery experience is a plus