Workster is partnering with a global leader in customer experience and business process outsourcing to recruit a skilled Team Leader for the French-speaking team on a major insurance support project. This role is a great opportunity to lead and empower a dynamic contact center team delivering high-quality service for a prominent international client.

As a Team Leader, you will be responsible for managing day-to-day operations, supporting and guiding a group of customer service agents, and ensuring performance targets and client expectations are consistently met.