What you can expect

Are you a native Spanish speaker looking for your next career path as a Technical Support for Microsoft? The cloud business interests you? Then, grab this job opportunity and apply today!

In this role, your main responsibilities will be to support deliveries and work with customers to resolve technical customer issues on the Partner Center Platform.

Here at TP, we don’t just work together but also learn, grow and have fun. Our culture is highly meritocratic, as we believe great ideas can come from anywhere and anyone. We are genuine in our relationships and we truly care about each others success, development and progress.

We need those who have what it takes to live their ambitions and want to embrace the world.

Our Client

Founded in 1975, Microsoft is an American multinational and one of the most known technologies companies in the world.

It’s best known for its software products, hardware products and touchscreen computers. Microsoft aims to empower every person and every organization on the planet to achieve more!

What you'll do

• As a Technical Support for Microsoft, you’ll support deliveries;
• Work with customers to resolve technical customer issues on the Partner Center Platform;
• Determine technical support Pain areas while working with Customers;
• Provide feedback and details to Technical Advisors and PG teams;
• Achieve the CPE team goals and the time to resolution or escalation, enabling a response time similar to competitors;
• Maintain technical skills through completion of ongoing readiness and Platform training;
• Participate in the creation of future Microsoft support capabilities for the cloud.

What you'll need

• Native Spanish speaker; Fluency in English;
• As a Technical Support for Microsoft, you’ll need previous interaction with M365 technology (SPO, EXO) (required);
• Basic Active Directory troubleshooting skills (users, mailboxes) (required);
• Knowledge of Basic API and Networking (required);
• Understand Basic programming (Python, C#,) (is a plus).

Benefits

• Work location: Lisbon – one of the best and sunniest places to live in Europe;
• Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
• One flight per year to your home country (within Europe);
• Health insurance from day one in the company;
• Ongoing certification and training opportunities as a Technical Support for Microsoft;
• Inspiring leadership;
• Employees empowerment and value;
• Long-term development opportunities;
• Refer a Friend Program with attractive incentives;
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!

With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.

Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.