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Dutch & English - Chat/Email Customer Service Representative

Plovdiv , Bulgaria

TTEC Europe

Mandatory:

English Intermediate

Dutch Proficiency

Company

TTEC Europe

Employment type

Full time

Experience

Entry level

DESCRIPTION

Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Chat Customer Service (Dutch and English) working on-site in Bulgaria, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? You'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

Answer incoming written communications from customers
Connect and resolve issues with customers using written communication only
Stay up to date and learn about the latest technology quickly

REQUIREMENTS

What You Bring to the Role

1 year or more of related customer service experience in retail, banking, contact center, customer electronics or similar fields
Effective written communication skills including grammar and spelling in Dutch-English
Act as One as you work in a team setting
Desire to help solve issues, come up with solutions, and keep organized in your work

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