Salary: €2000 - €2800 Gross

 Location: Lisbon, Portugal

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! ???? With offices in Bulgaria and Serbia, we connect top talent with top international companies. If you're looking for a place to grow and thrive, this is your chance! 

We’re hiring a Reservation Support Specialist for a leading technology provider specializing in customer experience solutions. If you speak German and English and enjoy problem-solving, keep reading! 

Your Role:

Assist customers via phone, chat, and messaging with professionalism and empathy 

Handle urgent & complex cases, including safety concerns, with a trauma-informed approach 

Apply company policies to support customer needs while keeping data secure & confidential 

Identify and report product & process issues, providing valuable feedback for improvements 

Take ownership of user issues, ensuring quick resolutions or proper escalations 

What We’re Looking For:

 Fluency in German & English – strong written and verbal skills 

Ability to stay calm and manage sensitive situations with professionalism 

Detail-oriented, with a problem-solving mindset 

Experience in customer service or crisis management is a plus! 

Ability to work independently and in a team in a fast-paced environment 

What’s in It for You?

Full-time position (40h/week), with shifts between 09:00 – 19:00 (Monday – Sunday)

Competitive salary + role & language supplements 

Performance-based bonuses + one-time signing bonus 

Daily meal allowance + holiday & Christmas bonuses 

22 business days of annual leave  + compensation for working on public holidays

 Support with accommodation & travel reimbursement 

Medical & dental insurance after six months 

 Fully paid training from day one

Ready to take the next step? Send us your detailed resume in English with the reference number SM_.

Your privacy is our priority! All information is safeguarded in compliance with data protection regulations. (Astrea Recruitment, reg. No 1809).

We look forward to welcoming you!