Are you an experienced Service Delivery Manager with a strong background in the telecommunications industry? Do you have a passion for leading teams, optimizing performance, and ensuring top-tier service delivery? If so, we have an exciting opportunity for you.

Our client, a leading mobile operator, is seeking a dynamic Service Delivery Manager to oversee a team of team leaders within a contact center in Suriname. This role is crucial in ensuring service level agreements (SLAs) are met, driving continuous improvement, and enhancing customer satisfaction.

-The chance to lead and develop a high-performing team in a fast-paced environment.

-A role where you can make a tangible impact on service excellence and customer experience.

-The opportunity to work with key stakeholders, vendors, and internal teams to drive improvements and operational success.

-Manage and mentor a team of team leaders to ensure outstanding customer service.

-Ensure service level agreements (SLAs) are consistently met and maintained.

-Monitor performance, provide feedback, and implement strategies to optimize team efficiency.

-Drive continuous improvement, identifying areas for enhancement and rolling out effective solutions.

-Collaborate cross-functionally with departments to ensure a seamless customer experience.

-Analyze customer feedback and performance metrics to drive strategic improvements.

-Develop and maintain strong relationships with key stakeholders, customers, and vendors.

-Implement training and development programs to enhance team capabilities.

-Report on performance metrics, ensuring transparency and accountability.

-A Bachelor’s degree in Business Administration or a related field.

-At least five years of experience in service delivery management within the telecommunications industry.

-Proven leadership experience, with a track record of managing and motivating teams.

-Strong communication, interpersonal, and organizational skills.

-A results-driven mindset with excellent analytical and problem-solving abilities.

-The ability to thrive in a fast-paced, multi-tasking environment.

-Fluency in English and Dutch is a must.

If you thrive in a leadership role, enjoy problem-solving, and want to be part of a customer-focused organization, we’d love to hear from you. Apply today and take your career to the next level.