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Customer Experience Agent (Danish Speaker)

Barcelona , Spain

Blu Selection

Mandatory:

English Advanced

Danish Mother tongue

Company

Blu Selection

Employment type

Full time

Experience

Entry level

DESCRIPTION

Are you interested in food retail industry or do you like helping people on a daily basis? If you dream of beautiful beaches and an international city surrounded by both coastal towns and mountains. Barcelona offers all this including delightful gastronomic experiences of Spanish, Catalan and world cuisine.

REQUIREMENTS

Your responsibilities and impact working as Customer Experience Agent will be:

Respond to customer enquiries via chats, calls, social media queries & emails
Provide customers with product and service information
Research required information using available resources
Identify customer needs
Manage and resolve customer complaints
Maintain an up-to-date customer information system
Identify and escalate priority issues
Follow up customer calls where necessary

Skills, qualifications, and interests you need to succeed in this role:

You are native in Norwegian and have a high level of English
You have a can-do attitude and have a positive and professional attitude
You are used to working with computers and can learn new systems quickly
You are a strong communicator both verbal and written and are willing to go above and beyond to exceed customer expectations
You preferably live already in Barcelona with the necessary documents

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