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DESCRIPTION
What we’re looking for:
Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
Responsibilities:
- You will provide client customer service support by effectively acting as a single point of contact to the customer whilst a technical team resolves critical system issues;
- Triage incident service request by Outbound phone calls, email or web portal as a point of contact;
- Identify and assign the incident to the appropriate severity level, category, priority, team, and engineer;
- Manage the life-cycle of the incident to ensure the customer’s incident is resolved proactively communicating all updates.
REQUIREMENTS
- Fluency in German and English, both written and spoken;
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution;
- Minimum 1-year work-related experience in customer-relationships position or similar;
- Good problem-solving skills;
- University degree
