Job offers with languages in Europe
explore Sofia City , Sofia City
explore Larnaca City , Larnaca City
explore Sofia City , Sofia City
explore Larnaca City , Larnaca City
Dutch-speaking Customer Suport Agent from Portugal or Greece open_in_new
explore Remote , Portugal
DESCRIPTION
Portugal or Greece? I can choose?! Yes you can!
Do you speak Dutch and want to gain international experience within customer service? Then we have a golden opportunity for you!
Our multicultural client is searching for Dutch speakers, that want to work within customer service. We are looking specifically for you, if you have a good work attitude and service in your blood.
The Client
Our partner is the market leader in Customer Care Services. They were awarded as the “Best Multi-Lingual Contact Center in Europe, 2017” and as a “Great Place to Work, 2017” in Greece.
Their continuously growing international family consists of 6,300 dedicated employees that provide top quality first line customer service & technical support for leading companies in 36 languages.
Join them and enjoy one of the sunniest Mediterranean countries.
Your Responsibilities
- Log all inbound and outbound contacts, as well as any updates to customer records
- Perform technical troubleshooting with customers
- Forward applicable customer issues to higher department
- Assist with the fullfilment of customer orders by performing activities such as providing relevant information to customers, tracking and tracing orders, canceling orders, organizing returns of goods, assisting with payment inquiries, etc.
- Track and follow cases to ensure that they are closed in an efficient and timely manner
- Provide and maintain strong, professional relationship with all customers and show empathy at all times
- Up-sell and/or cross-sell
REQUIREMENTS
The Ideal Profile
- Native level Dutch (C2) , fluent English (C1)
- Previous experience in Customer Support
- Desire to work in Athens, Greece
- EU Passport
- Can-do attitude