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Customer Care Representative (m,f) Automotive with German open_in_new
explore Gennevilliers , France
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DESCRIPTION
- Incoming and outgoing calls (in the languages needed)
- Professional emails and chat (in the languages needed)
- General information requests: basic questions regarding dealerships location, cars, options, warranty etc.
- Complaint management: complaints up to a certain level of complexity, no complaints with legal or financial impact ; telematics cases
- Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working, etc.).
REQUIREMENTS
- An active listener
- Bilingual in English & German
- Excellent interpersonal skills
- An interest in the Automotive sector is a plus
- Being proactive and dynamic in how you deal with customers
- Commercially business savvy and number oriented
- Shift rotation 08 AM - 08 PM, from Monday to Saturday. 36 hours a week.
