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Online Advertising Specialist with Czech

Krakow , Poland

IT SELECTA

Mandatory:

Czech Proficiency

Optional:

English Proficiency

Slovak Proficiency

Company

IT SELECTA

Employment type

Full time

Experience

Entry level

DESCRIPTION

ITSelecta Talent Solutions, based in Krakow, Poland, is a specialist recruitment agency with a multicultural team fluent in various languages. Serving Poland and Central Europe, the agency focuses on recruiting top Polish developers and other talents. Their expert recruiters and business developers are committed to addressing IT challenges, offering tailored recruitment services to build outstanding development teams for specific client needs.

For our client an international company we are looking for a Online Advertising Specialist with Czech or Slovak

As an Online Advertising Specialist you will play a crucial role in delivering high-quality customer service through various channels, including phone, chat, and email for our high-profile Client, who specialize in internet-based searching and video sharing platforms. Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets.

This role operates in a dynamic and fast-paced customer service environment, involving online interactions with customers. You will work closely with a team and receive ongoing training and support to excel in your responsibilities.

DUTIES AND RESPONSIBILITIES

Provide high quality online customer service via phone, chat and email
Deliver efficient troubleshooting and query resolution
Manage and exceed multiple performance related targets
Participate in on-going product training and process upskilling
Research and develop knowledge of Google Ads and related products

REQUIREMENTS

Cezch or Slovak fluent + English B2
Experience in a fast paced environment
High school diploma or equivalent
Proven ability to work under pressure and with tight deadline
Strong communicator and active listener

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