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DESCRIPTION
Main responsibilities:
- Process support requests;
- Analyze system logs;
- Remote troubleshooting;
- Consistently achieve client KPIs;
- Utilize and actively participate in the improvement in the existing client Knowledge Database;
- Provide high level of technical guidance and assistance in problem solving
REQUIREMENTS
Requirements:
- Good communication skills in German and English, both written and verbal;
- Interest in Networking and Linux;
- Strong troubleshooting and analytical skills;
- Experience with VoIP is an advantage;
- Customer oriented and pro-active team player;
- Route and Switch familiarity is a plus;
- Telecommunications knowledge or education is considered an advantage.
