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18.000 € - 24.000 € gross / year
Portugal » Lisbon
Great Opportunity In Lisbon: Enjoy The Amazing Weather While Working For Phone Network Company
This city was built on seven hills and each one of them hides a marvelous new world to discover! You will fall in love with the beaches and the surf, with the rich cultural heritage and history. Plus, you will have the chance to enjoy the delicious Portuguese cuisine and the amazing weather!
Our Client, one of the largest phone network companies in Europe, is looking for German Speaking Customer Service Agents for their new project in Portugal. You will be part of a young and vibrant multicultural team and interact directly with the customers, at all stages of the business relationship! Don’t forget: you are often the only representative of our company with whom the customer will communicate, so it’s extremely important for us to have team members who are committed to represent our brand, ensuring that a positive image/first impression is given to our Customers.
• Provide a pleasant customer service experience, via a variety of media channels (phone/email), treating each customer in a courteous manner, greeting them and answering every question pleasantly and efficiently.
• Take ownership on all customer queries ensure that they are addressed directly or escalated to the appropriate channel
• Enter customer details and other information in an accurate and efficient manner to the relevant systems
• Fluent in German and English
• Confident! Enthusiastic! Customer Focused individual with excellent communication skills
• Team oriented with the ability to work on your own initiative
• Excellent attention to detail
• Excellent organisational skills and have the ability to multi-task with ease
• Be approachable and demonstrate a ‘’CAN DO’’ attitude
• Previous Contact Centre Experience will be considered a plus
• Competitive Salary and Possibility of Career Progression
• Free Accommodation in a room of our company’s apartment
• Airport Pick-up + Initial flight expenses refund
• Free Annual Flight to your homeland
• Full Training provided and familiarization phase
• Private Health Insurance after 6 months of employment
• Free Portuguese Language Courses