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DESCRIPTION
Are you an Arabic speaker looking for an exciting international career opportunity?
Join a global leader in Customer Experience Management, supporting one of the world's leading social media platforms. You'll become part of a multicultural team with colleagues from more than 80 nationalities, working together to deliver exceptional customer experiences for internationally recognized brands.
???? Location: Lisbon, Portugal
Please note: This position is only open to candidates who hold EU citizenship or already have a valid work permit in Portugal. Unfortunately, visa sponsorship is not available.
???? About the Role
As a Customer Support Agent, you'll assist customers by providing professional support through inbound communication channels.
Your responsibilities will include:
Assisting customers with bookings, purchases, and account-related inquiries.
Supporting payment, shipping, returns, and exchange requests.
Managing customer complaints and resolving issues efficiently.
Providing an excellent customer experience while maintaining high service quality.
REQUIREMENTS
We're looking for someone who has:
Native or fluent Arabic (C2).
Good English (B2+).
EU citizenship or a valid Portuguese work permit.
Excellent communication and interpersonal skills.
A customer-oriented mindset and strong problem-solving abilities.
The ability to handle confidential information professionally.
Previous customer service experience is an advantage but not mandatory.
OFFER
What You'll Receive
Fixed salary plus performance bonus.
Relocation package for candidates moving from abroad or living more than 100 km from Lisbon.
Optional private room in shared accommodation.
Flight reimbursement after 9 months of employment.
One free annual flight to your home country.
Private health insurance.
Free Portuguese language classes.
Access to sports and social activities, including water sports and hiking.
Comprehensive training and onboarding.
Excellent career development opportunities within an international company.
SKILLS
Good Problem Solving
Good Communication Skills - Written And Oral
Arabic Language
Customer Oriented
ARE YOU THE PERFECT CANDIDATE?
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