DESCRIPTION
Are you tech-savvy and fluent in Arabic with a passion for problem-solving? Step into the world of tech support for the world’s most renowned search engine in vibrant Lisbon, Portugal!
Join a dynamic team, gain international experience, and develop your technical skills while enjoying full relocation support and a multicultural workplace in the heart of Europe.
About the company
Our partner is a multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!
What will you do?
- Provide Arabic-language technical support via phone, chat, and email
- Resolve customer issues and document all case information
- Ensure customer satisfaction across all support channels
- Assist with pre-sales, inquiries, and technical troubleshooting
- Handle customer escalations and follow documentation processes
- Collaborate with technicians and update ticketing systems in English
- Represent the company with a positive and professional approach
REQUIREMENTS
- Native-level Arabic (C2) and fluent in English
- Experience in Digital Marketing
- Customer support or Technical support experience is an advantage, but not required
- Marketing related degree required
- Excellent communication skills to simplify complex topics
- Patient, proactive, and team-oriented
- Highly confidential with sensitive information
- EU passport or valid residence permit
OFFER
- Competitive salary
- Option for long-term shared accommodation in Lisbon
- Private health insurance with dental plan (after 6 months)
- Career growth and international opportunities
- Multicultural work environment with colleagues from 15+ countries
- Modern Lisbon offices with employee discounts, events, and mobility options
