Call Center Agent with Romanian (freelance)

Remote

Mandatory
Optional
Intermediate
DESCRIPTION
Work from Anywhere | Freelance Contract | Romanian Required

Are you passionate about delivering top-notch customer support? Do you have experience handling customers and ensuring seamless service? We are looking for freelance Call Center Agents to join our remote team for one of our eCommerce Clients.

What You'll Do
  • Provide exceptional support via phone, email, and live chat
  • Assist customers with general inquiries, troubleshooting, and eCommerce-related queries
  • Make outbound calls to conduct customer surveys and gather feedback
  • Ensure a seamless and high-quality customer experience
  • Maintain accurate records in our CRM system (Salesforce experience is a plus)
  • Work closely with the team to meet service standards
REQUIREMENTS
What We’re Looking For
  • Professional, at least C2-level Romanian proficiency, and fluent English skills
  • Previous customer service experience preferably in a call center environment
  • Experience with CRM systems
  • Background in eCommerce is a plus
  • Strong problem-solving skills and adaptability
  • Ability to work 30-35 hours per week in rotating (morning/afternoon) shifts
OFFER
Why Join Us?
  • 100% remote work – freedom to work from anywhere
  • Flexible schedule
  • Opportunity to work with a premium brand
  • Payment of 7 EUR/hour, paid out monthly, during the first 10 business days of the month following the worked month
Important: This is a freelance (self-employed) contract. Applicants must be eligible to work as a freelancer.

Ready to deliver premium service? Apply now!
SKILLS
Problem-Solving And Interpersonal Abilities
Effective Communication
Team Player And Customer Focus

ARE YOU THE PERFECT CANDIDATE?