DESCRIPTION
You will play a key role in ensuring a safe and enjoyable experience for all Supercell players. Your responsibilities will include the moderation of chat interactions, usernames, voice messages, and escalations originating from Customer Support.
Supercell is a mobile game developer based in Helsinki, Finland with offices in San Francisco, Tokyo, Seoul and Beijing. Its games are available for tablets and smartphones using both Apple’s iOS and Google’s Android operating systems. Since its founding in 2010, Supercell has brought three hugely successful games to the market – Clash of Clans, Hay Day and Boom Beach – and keeps continuously growing at a fast pace.
Responsibility
Responsibility
- Content Review: Evaluate all in-game content reported by Supercell players, ensuring it complies with Supercell’s Community Guidelines;
- Data Analysis: Analyze and assess the severity of reports to make well-informed decisions about each case;
- Cross-team Collaboration: Work closely with other teams to address sensitive issues and provide swift resolutions;
- Reporting & Innovation: Use both qualitative and quantitative data to create insightful reports that drive continuous improvement and innovation in the Trust and Safety process;
- Proactive Problem Solving: Identify and analyze new features or potential risks, proposing initiatives to reduce or prevent abuse before it occurs.
REQUIREMENTS
- Native level of written and verbal communication skills in Farsi/Persian and good understanding of English (B1 Level);
- Strong Analytical Skills & Time Management: The ability to assess complex situations and prioritize tasks effectively;
- Excellent Communication: Your written and verbal communication skills will be key in providing clear, precise, and helpful responses;
- Quick Decision-Making: Thrive in a fast-paced environment, taking important actions under pressure;
- Passion for Gaming & Online Safety: A deep passion for gaming combined with a strong commitment to maintaining a secure and fair gaming space;
- EU citizen or with valid work permit for Portugal.
OFFER
- Excellent work opportunity in a leading multinational company;
- Stable work and career progression;
- Private health insurance since day one in the company;
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit;
- Free Portuguese language courses, sport activities and organized events.
SKILLS
Relocation Package
Lisbon
Portugal
Trust & Safety Specialist
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