Content Reviewer with Dutch

Main responsibilities:

Investigating and resolving reported issues (inquiries via the ticketing system), such as requests for account support or potentially abusive content

Enforcing client's Terms of Use by carefully monitoring reports of abuse on the site

Becoming and remaining knowledgeable about client’s products and community standards

Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users

Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience

Recognising trends and patterns and escalating issues outside the company policy to the global team

Identifying inefficiencies in workflows and suggesting solutions

Strong personal resilience with the ability to operate in a pressured and fast paced environment

Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy

High adaptability and positive approach to challenges

Ability to make decisions, prioritise, solve problems, and work as part of a team

Effective Time management & Prioritisation skills

Ability to consistently hit KPIs on time

Language Skills: *

Fluent level of Dutch in oral and written communication, with in-depth understanding of culture and social trends in the region

Advanced level of English (C1)

Contract: Full-time, permanent

Compensation:

€27,000 per year as base salary

*For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,200 per year)

*For the Evening shift: €12 per day (before tax) as a travel allowance

Free meal (lunch or dinner) on site

Private healthcare

Pension contribution

25 days of annual leave

Extensive Training and access to CPL's Wellness Programme

Tax Saver and Bike-to-Work Scheme

Working hours: Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.