Chat only - Customer Care with Bulgarian - Signing Bonus

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Optional
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DESCRIPTION
  • Communication via emails, tickets, and chat with existing customers in order to solve their issues related to the products
  • Giving ︁︀︂︃︃︈︃︁︃︀information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a case-closing manner
  • Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services
  • Secure that all complaints are being recognized, recorded confirmed, and solved effectively
  • A responsible and reliable attitude to ensure that the daily adherence plan is being observed
  • Secure that all customer contacts are being handled in an efficient and effective way
  • Supply high-quality service through adherence to given processes and procedures
  • Updating the database of customers and documenting activities and history for further contacts and campaigns
  • Reporting the most common issues to the support team for further escalations

 

REQUIREMENTS

Your Profile:

 

  • Preferable college degree or related work experience
  • Excellent written and verbal communication skills in Bulgarian
  • Good English skills
  • Good MS ︀︊︈︇︋︊︂︌︂︆︄︅︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎Office skills
  • Excellent customer service skills
  • Pleasant, friendly voice/understandability
  • High motivation and enthusiastic approach
  • Self-organized
  • Planning and prioritization skills
  • Effective decision making
  • Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
  • Familiarity with ticketing systems
  • Life experience to apply to managing situations
  • Early adopter of technology
  • Makes the customers feel confident that their needs are being met
  • Dependable, reliable, and able to perform duties with minimum supervision.

 

OFFER

Benefits:

 

  • Sign in bonus in the first three months in addition to your salary paid together with the salary;
  • Working days meal vouchers;
  • Private health insurance with Regina Maria;
  • Transportation for 12 months offered by the company, from our accommodation to the work office;
  • Various discounts for restaurants, travelling etc.
  • A well-defined career path with many opportunities to grow in different directions
  • Exposure to a multicultural and multilingual environment.
  • Payment made for the transportation to Cluj and in addition we will offer an annual amount of money to be able to go home for vacation;
  • Relocation for 12 months in Cluj.
  • Ticket for Untold Festival 2024

 

SKILLS
Well Organized
Self- Motivated
Confident
Conflict Solutions
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