Chat only - Customer Care with Bulgarian - Signing Bonus

• Communication via emails, tickets, and chat with existing customers in order to solve their issues related to the products
• Giving ︁︀︂︃︃︈︃︁︃︀information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a case-closing manner
• Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services
• Secure that all complaints are being recognized, recorded confirmed, and solved effectively
• A responsible and reliable attitude to ensure that the daily adherence plan is being observed
• Secure that all customer contacts are being handled in an efficient and effective way
• Supply high-quality service through adherence to given processes and procedures
• Updating the database of customers and documenting activities and history for further contacts and campaigns
• Reporting the most common issues to the support team for further escalations

Your Profile:

• Preferable college degree or related work experience
• Excellent written and verbal communication skills in Bulgarian
• Good English skills
• Good MS ︀︊︈︇︋︊︂︌︂︆︄︅︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎Office skills
• Excellent customer service skills
• Pleasant, friendly voice/understandability
• High motivation and enthusiastic approach
• Self-organized
• Planning and prioritization skills
• Effective decision making
• Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
• Familiarity with ticketing systems
• Life experience to apply to managing situations
• Early adopter of technology
• Makes the customers feel confident that their needs are being met
• Dependable, reliable, and able to perform duties with minimum supervision.

Benefits:

• Sign in bonus in the first three months in addition to your salary paid together with the salary;
• Working days meal vouchers;
• Private health insurance with Regina Maria;
• Transportation for 12 months offered by the company, from our accommodation to the work office;
• Various discounts for restaurants, travelling etc.
• A well-defined career path with many opportunities to grow in different directions
• Exposure to a multicultural and multilingual environment.
• Payment made for the transportation to Cluj and in addition we will offer an annual amount of money to be able to go home for vacation;
• Relocation for 12 months in Cluj.
• Ticket for Untold Festival 2024