
DESCRIPTION
- Communication via emails, tickets, and chat with existing customers in order to solve their issues related to the products
- Giving ︁︀︂︃︃︈︃︁︃︀information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a case-closing manner
- Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services
- Secure that all complaints are being recognized, recorded confirmed, and solved effectively
- A responsible and reliable attitude to ensure that the daily adherence plan is being observed
- Secure that all customer contacts are being handled in an efficient and effective way
- Supply high-quality service through adherence to given processes and procedures
- Updating the database of customers and documenting activities and history for further contacts and campaigns
- Reporting the most common issues to the support team for further escalations
REQUIREMENTS
Your Profile:
- Preferable college degree or related work experience
- Excellent written and verbal communication skills in Bulgarian
- Good English skills
- Good MS ︀︊︈︇︋︊︂︌︂︆︄︅︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎Office skills
- Excellent customer service skills
- Pleasant, friendly voice/understandability
- High motivation and enthusiastic approach
- Self-organized
- Planning and prioritization skills
- Effective decision making
- Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
- Familiarity with ticketing systems
- Life experience to apply to managing situations
- Early adopter of technology
- Makes the customers feel confident that their needs are being met
- Dependable, reliable, and able to perform duties with minimum supervision.
OFFER
Benefits:
- Sign in bonus in the first three months in addition to your salary paid together with the salary;
- Working days meal vouchers;
- Private health insurance with Regina Maria;
- Transportation for 12 months offered by the company, from our accommodation to the work office;
- Various discounts for restaurants, travelling etc.
- A well-defined career path with many opportunities to grow in different directions
- Exposure to a multicultural and multilingual environment.
- Payment made for the transportation to Cluj and in addition we will offer an annual amount of money to be able to go home for vacation;
- Relocation for 12 months in Cluj.
- Ticket for Untold Festival 2024
SKILLS
Well Organized
Self- Motivated
Confident
Conflict Solutions
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