Our client a leading web development platform dedicated to empowering individuals and businesses to create visually stunning websites effortlessly. As they continue to expand their global reach, they are looking for a Customer Care Expert with Spanish to join their dynamic team in Warsaw.
What duties will help you grow?
Provide technical solutions and support on products via various communication channels (e.g., email, phone, chat);
Maintain accurate and up-to-date records of customer interactions and feedback;
Address customer inquiries, troubleshoot issues, and resolve concerns promptly and effectively;
Analyze user behavior, content suitability, and relevance to determine their effect on user satisfaction;
Collaborate closely with cross-functional teams to ensure seamless issue resolution and customer satisfaction;
Influence the way users are supported and improve it to make sure users’ experience is the best possible;
Work with all other departments and product teams, and liaise with them about users’ needs;
Proactively identify opportunities to enhance the customer experience and share insights with the team.
What do you need to start?
Fluency in Spanish (C1/C2 level) is essential;
Proficiency in English (C1 level) to effectively communicate with the international team;
Approximately 1 year of experience in any customer-related role, such as shop assistant, waiter, bartender, or customer support, demonstrating a strong commitment to customer satisfaction;
Customer-oriented mindset with a passion for delivering exceptional service;
Excellent verbal and written communication skills;
Exceptional listening and questioning skills;
Ability to multitask in a very fast-paced environment;
Enthusiasm for continuous learning and adapting to new technologies and processes;
*A valid "Permanent" Polish residence permit, Blue Card, or EU citizenship is required.
*Please note that will not be considered candidates with a Temporary residence permit for this role.