Customer Care with Slovenian and Serbian/Croatian

A working day in Foundever Team includes some of the below activities and responsibilities:

• To respond to all customers’ inquiries within given timescales, efficiently and effectively
• To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff
• To deal with all correspondence as requested/required
• To accurately log all calls and in line with procedures
• To responsibly maintain and update all job-related administrative forms
• To consult product manuals, to be able to advise customer of appropriate options/solutions

Foundever Romania is looking for a problem solver.

Requirements

• Proficient in Slovenian or Serbian/Croatian
• Good English skills
• Previous experience with or aptitude for Customer Service is a plus
• Good organizational skills
• Working knowledge of MS Word / Excel
• Excellent communication skills and the ability to remain calm in all situations
• Ability to work on own initiative and under pressure in order to achieve deadlines
• Ability to adapt to a continuously changing environment and procedures
• Team player

Offer

Join Foundever team professionals and we will offer you:

• Professional technical training (paid)
• Fixed salary, bonuses based on performance and medical benefits
• Exposure to a multicultural and multilingual environment (from Romania we offer support in 20 + languages on a global level)
• Real possibilities of career development
• A modern, dynamic and friendly working environment