DESCRIPTION
Position: Junior Customer Engagement Specialist (f/m/x)
Location: Madrid, Spain
Market Focus: Dutch-speaking customers
About Otovo
Otovo is a leading European renewable energy company making solar installations and energy storage accessible to homeowners. We operate across multiple European markets as a publicly listed company, combining stability with a fast-growing, international environment.
Role Overview
As a Junior Customer Engagement Specialist, you are the first point of contact for Dutch-speaking customers, guiding them from initial inquiry through post-sale support. You manage leads, book appointments, assist customers with documentation, and ensure smooth handoffs to the installation teams, delivering a professional and friendly service experience.
Key Responsibilities
- Contact and qualify Dutch leads quickly and professionally.
- Explain Otovo’s solar solutions and Care Product clearly
- Book meetings with the Sales Team and guide customers through next steps.
- Manage inbound calls and first response through our CRM tool (Hubspot)
- Support customers with document submission and follow-ups.
- Track project progress and act as a bridge between customers and internal teams.
Requirements
- Dutch fluency required; English proficiency essential.
- Customer-focused mindset with strong communication skills.
- Organized, proactive, and able to follow structured processes.
- Comfortable with CRM tools and basic office software.
We Offer
- Corporate benefits, restaurant and transportation benefits
- Private healthcare
- Language classes
- Hybrid work model
- Up to 4 weeks remote work per year
- Free fruit and beverages at the office
- Opportunities to grow in an international, fast-growing company
SKILLS
High Communicational And Organizational Skills
Well Organized
Self- Motivated
ARE YOU THE PERFECT CANDIDATE?
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