Customer experience associate - German HYBRID

In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.

Customer Experience Associate

Accenture Operations is looking for passionate individuals with experience on customer support services. The role involves providing assistance and guidance to customers through a variety of different channels - chat, email and phone. The job involves checking clients accounts for several purposes as general inquiries, billing information, verifying data, support training of existing and new activity processes.

You will help customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients advertising solutions.

Required Skills and Experience

·      Advanced knowledge/native speaker in German (mandatory), in addition to fluency in English;

·      Minimum experience of one year in Customer Service or Helpdesk, and previous experience in one of the following areas Sales, Digital Marketing, Technology, or other related field;

·      Good communication and written skills, both in German and English;

·      Computer knowledge with intermediate to advanced experience.

Profile Attributes

·      Soft skills to deal with clients, troubleshooting driven, ability to multitask;

·      Demonstrate speed, agility, critical-thinking, problem-solving skills;

·      Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;

·      Solutions mind-set, helping nature, passion for customer experience;

·      Essential capabilities: Natural Communicator; Perception Skills; Planning & Organization; Team Player.

Key Requirements

·      Valid work permit;

·      Complete Compulsory Education (Minimum required);

·      Rigorous and productive approach in delivering quality services;

·      Able to work under pressure;

·      Motivated, takes initiative, high energy;

·      Previous experience working within a team.

What we offer:

• Possibility of joining a dynamic team with a high potential, contractual conditions matching your proven experience and career development opportunities.
• HYBRID role
• A competitive basic salary.
• Language bonus.
• Daily meal bonus.
• Summer holiday bonus.
• Christmas bonus.
• Integration in a solid and prestigious multinational company, leader in its sector,
• Excellent training.
• Inclusive culture and a great team!
• Free snacks & games room with soccer & ping-pong tables

About us:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

Igualdade de oportunidade de emprego                                                    

A Accenture rege-se pelos princípios da meritocracia e da igualdade de oportunidades, não discriminando nem tolerando qualquer discriminação em razão de ascendência, origem étnica, raça, cor, sexo, estado civil, território de origem, grau de instrução, posição social, orientação sexual, religião, convicções e/ou opções políticas ou ideológicas, situação económica ou social, ou em função de qualquer outro factor considerado discriminatório e proibido nos termos da lei.