Customer experience associate - German HYBRID

In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.

Customer Experience Associate

Accenture Operations is looking for passionate individuals with experience on customer support services. The role involves providing assistance and guidance to customers through a variety of different channels - chat, email and phone. The job involves checking clients accounts for several purposes as general inquiries, billing information, verifying data, support training of existing and new activity processes.

You will help customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients advertising solutions.

Required Skills and Experience

·      Advanced knowledge/native speaker in German (mandatory), in addition to fluency in English;

·      Minimum experience of one year in Customer Service or Helpdesk, and previous experience in one of the following areas Sales, Digital Marketing, Technology, or other related field;

·      Good communication and written skills, both in German and English;

·      Computer knowledge with intermediate to advanced experience.

Profile Attributes

·      Soft skills to deal with clients, troubleshooting driven, ability to multitask;

·      Demonstrate speed, agility, critical-thinking, problem-solving skills;

·      Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;

·      Solutions mind-set, helping nature, passion for customer experience;

·      Essential capabilities: Natural Communicator; Perception Skills; Planning & Organization; Team Player.

Key Requirements

·      Valid work permit;

·      Complete Compulsory Education (Minimum required);

·      Rigorous and productive approach in delivering quality services;

·      Able to work under pressure;

·      Motivated, takes initiative, high energy;

·      Previous experience working within a team.