Customer Service Advisor with Dutch/Flemish & French

Description

TP is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 490,000 people working in over 265 dialects and languages, in over 100 countries, operating across all business sectors and all continents on behalf of major international companies.

At TP, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to TP through job satisfaction and a great work environment.

TP Spain, with more than 11,000 employees in 10 sites (certified with Great Place to Work and Top Employer), is seeking a Customer Service Advisor for the Belgian market.

Responsibilities

• Handle incoming calls and provide excellent customer service
• Assist customers with inquiries, issues, and complaints
• Provide accurate and timely information
• Follow company guidelines and procedures
• Work effectively as part of a team

Requirements

• C2 level of Dutch/Flemish and French
• B2 level or above of English
• Previous customer service experience preferred
• Excellent communication skills
• Ability to work night shift hours
• Strong problem-solving skills
• Ability to work effectively in a team environment

Benefits

What we offer

• 38.5 hours/week. Day schedules between 9:00 am to 7:00 pm, from Monday to Sunday
• Salary: €22.660 gross/year - Temporary contract
• Individual career paths to grow within the project
• We are one of the world's largest provider of contact center services
• Engage in an excellent work environment and team building activities.
• Dynamic and international environment

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.