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job offers of fujitsu at Europe Language Jobs

Customer Service Agent (Automotive) w/ Dutch

Mandatory:
DESCRIPTION

Are you ready to embark on a new adventure with Bosch Service Solutions, where you will join a dynamic team in a stable and inclusive environment with plenty of opportunities for career growth?

You will be part of Bosch Service Solutions new project kick-start in 2024 and play a key role in its launching in Barcelona.

New year, new beginnings, right? 

Main Responsibilities:

  • Manage incoming contacts such as phone calls, emails, and letters from customers
  • Assist customers by providing information about our products, resolving client’s queries, and explaining company policies
  • Assist customers through various digital channels, reaching out to them if necessary
  • Collaborate with different departments to find appropriate solutions for the escalated cases
  • Manage interactions on social media platforms to ensure timely and helpful responses to inquiries or comments
  • Become the best brand ambassador, and provide an outstanding service to our clients
REQUIREMENTS
  • Previous customer service experience is desirable but not essential
  • Strong problem-solving skills and ability to handle customer queries with empathy
  • Positive attitude and willing to learn
  • People Person – you enjoy working in a collaborative team environment
  • Tech savvy and analytical

ARE YOU THE PERFECT CANDIDATE?
Customer Service Agent (Automotive) w/ Dutch