Customer Service Agent - Nordic speaking

St Julians,

Malta

Mandatory
Optional
Mother tongue
Mother tongue
image
DESCRIPTION
The customer service role at Betsson Group involves assisting Nordic and English-speaking customers via email, chat, and telephone. This role requires strong communication skills, multitasking, and time management abilities. Customer service agents are responsible for translating promotional texts and surveys and managing customer accounts while following responsible gaming practices. Betsson Group provides a multicultural and friendly work environment that encourages employees to develop their skills and knowledge of the iGaming industry. Overall, the customer service role is critical to delivering the best possible customer experience.

Responsibilities:
Assist Nordic-speaking and English-speaking customers via email, chat, and telephone
Collaborate with your team to achieve the best customer satisfaction and other KPIs
Translate promotional texts and customer surveys into your local language
Manage customer accounts
Follow company policies and practices regarding player safety, protection, and responsible gaming
REQUIREMENTS
Strong communication skills in English and a Nordic language, both written and verbal
Proficiency in Microsoft Office
Background in customer service (face-to-face, online, or via phone calls)
Ability to multitask and manage time effectively
Additional language skills are considered a plus
OFFER
????Lunch provided between Monday to Friday on site

????‍♀️Wellbeing allowance per year

????Work from home allowance

????Hybrid model

????2 weeks of remote work (abroad)

????Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)

????Milestone birthday

????Private Health Insurance

♿Temporary Total Disability & Personal Accident Insurances

????️Life & Corporate Travel Insurance

????Discounts with local companies in Malta

????Optional Pension Plan

✈️Relocation Package (flights, 4 weeks of free accommodation, cash bonus)
SKILLS
Customer Care
Customer Services
Customer Support

ARE YOU THE PERFECT CANDIDATE?