Customer Service Agent – Portuguese Speaker -Airline Project

Location: Seville, Spain | Onsite with partial remote option

Foundever is hiring Portuguese-speaking Customer Service Agents to join the baggage services team of a leading international airline.

This is a stable project offering multiple shift options, structured onboarding and real opportunities for contract extension within an international work environment in southern Spain.

Your responsibilities

• Provide phone-based customer support in Portuguese

• Manage and follow up on baggage-related incidents

• Accurately register customer information in internal systems

• Represent a major airline while ensuring a high-quality customer experience

What we offer

• Initial 4-month temporary contract, with strong possibilities of continuation

• Full-time position: 38 hours per week

• Salary: €1,593.39 gross per month (language bonus included)

• Night shift bonus: €1.96 per hour between 22:00 and 00:00

• Onsite position in Seville (Los Remedios)

  - Option to work remotely 2 weeks per month after the adaptation period

• Work schedule from Monday to Sunday, with alternating weekends off

• Fully paid and structured training (24 days)

• Start date: 29 June 2026

Requirements

• Portuguese and Spanish at C1 level or higher

• Confident use of IT tools

• Residence in Seville or willingness to relocate

• Interest in customer service and the airline sector

• No previous experience required

Why Foundever

At Foundever, we support your professional and personal growth through a comprehensive wellbeing approach:

• Move Well: fitness routines and healthy habits

• Eat Well: nutritional guidance and resources

• Live Well: work-life balance, mindfulness and stress management

• Do Well: social impact and volunteering initiatives through Foundever.org

Build your best moments and grow your career with Foundever in Spain.

Diversity & Inclusion

Foundever is committed to equal opportunities, diversity and inclusion, with zero tolerance for any form of harassment or discrimination.

This recruitment process supports blind CVs.