Customer Service Agent Romanian Market (RELOCATION)

If you are passionate about helping others and excited by the latest technology, CPM has the perfect opportunity for you! We are looking for enthusiastic Romanian speaking Customer Service & Sales Agents to join our team. In this role, you’ll provide exceptional support to our customers, ensuring they have a positive experience with our innovative products. Join us and be part of a company that values creativity, excellence, and customer satisfaction. 

What you’ll be doing?

• Support our Customers: Handle inbound calls from existing and potential Dyson customers, assisting with enquiries and looking to provide solutions.
• Problem-Solve: Use leading-edge diagnostic tools & Excel to help guide customers through troubleshooting.
• Collaborate: Work together with colleagues and other internal departments to hit personal and team goals in an environment where your unique perspective is always appreciated.
• Upsell & Cross-Sell: You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market.
• Be a Brand Ambassador: Be a Dyson expert – sharing your knowledge and demonstrating a full understanding of Dyson’s products and brand values.

What skills & experience you’ll bring to us?

• Fluent Romanian: You’re confident communicating in Romanian, both written and spoken.
• English Communication: You’ll be working with an international team, so you need to be comfortable in English too!
• Customer-First Mindset: You love helping people and solving problems, whether it’s over the phone or by email.
• Tech-Savvy: You’re comfortable with MS Office and can pick up new tools quickly.
• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
• Eligibility: Be eligible to work in Slovakia. 

What do we offer?

• Starting date: Early 2025.
• Contract Type: Permanent.
• Working hours: Full Time (40 hours per week) or Part Time Options available: rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
• Highly competitive base salary of €16,800 per annum in addition to:
• 6,23€/day meal voucher (125€/month).
• A commuting allowance of €50 per month (€600 per annum).
• Possibility to earn a KPI-Based Performance Bonus of up to 10% of the monthly salary.
• Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
• Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.
• Please note, if you are living further away and can't commute daily, we may be able to offer a remote working option (subject to location and distance from our office).
• Fully paid training that optimally prepares you for your job - 3 weeks duration.

Additional Benefits:

• Multisport Card
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

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