Customer Service Agent with German

Great Opportunity

Our client is a global leader in Customer Experience Management. For more than 37 years, they have been taking care of their customers' customers, continuously supporting their growth through innovative solutions and automation. An international company with offices in 60 locations worldwide, they have been operating in Bulgaria since 2008. There are over 2,000 employees working in the country in three offices in Sofia, Varna and Burgas or in work-from-home mode, providing customer service and technical support in 17 languages .

You can work with great people on interesting projects for some of the world's biggest brands. You will have the opportunity to develop new skills and professional experience in a supportive and dynamic work environment.

Join our growing Telecom team!

We offer you the opportunity to join a team of German-speaking customer service and sales specialists for a leading global provider of telecommunications services, the number 1 brand in Europe and Germany. The role requires work from our office in Sofia or Varna.

Your TASKS:

• Handling incoming customer inquiries for a leading telecommunications service provider in Europe, the number 1 brand in Europe and Germany
• Solving customer problems related to Internet, telephone and television
• Focus on selling additional services and products to the company's customers
• Answering customer questions quickly, thoroughly and with a smile

For you:

• Excellent command of the German language (level B2–C1)
• Organizational skills
• You have a desire to help customers and contribute to the success of the team
• Analytical thinking and problem solving skills
• Motivation to work, willingness to learn and focus on achieving results

YOU WILL RECEIVE:

• Permanent employment contract
• Excellent remuneration: BGN 2,800 gross basic salary + unlimited monthly bonus depending on sales, which allows you to earn over BGN 4,000 per month
• Supplemental health insurance and life insurance
• 24 days of paid annual leave, 3 of which are wellness days
• Covering transport costs
• Food vouchers
• Paid two-month specialized sales training, including product training
• Individual training to refresh knowledge
• A clear career path in the company
• Free coffee drinks in the office, pizza days and massages
• Great office location
• Pleasant and modern working environment - rest rooms, game rooms, terraces
• Games and prizes for a good mood at work
• Fully digital employee service through electronic signature
• Employee assistance program including 24/7 access to psychological support
• Portal for special discounts for employees - 20+ discounts
• Additional rewards program for good performance
• Relocation package if you are moving from another city or country
• A multisport card partially sponsored by the company
• Internal training and development portals with certification opportunities
• Parking space available, subject to company policy
• Multiple events organized in the office for employee engagement as well as wellness initiatives
• Corporate social responsibility and team building events
• A gift for a newborn or adopted child
• Opportunity to touch global business practices and know-how