Go back to jobs

Customer Service for Business Travel with Dutch

Lisbon , Portugal

Teleperformance Portugal

Mandatory:

Dutch Mother tongue

Optional:

English Intermediate

Company

Teleperformance Portugal

Employment type

Full time

Experience

Entry level

DESCRIPTION

Are you a travel lover looking for a bright job opportunity?

As a customer service representative, you’ll be helping travelers find, plan, and book their flight and/or hotel, ensuring a worry-free and efficient travel experience! Step into TP Portugal and give your career clearance for Takeoff!

Responsibility

Greet and converse with client’s customers in a courteous, friendly and professional manner;
Turn customer inquiries into sales, using appropriate selling techniques to meet revenue and close rate goals;
Research travel rates, destinations, options and packages, accurately provide information and answer general travel and site related questions;
Track and report call types and service issues.

REQUIREMENTS

Fluent level of written and verbal communication skills in Dutch;
Good level of written and verbal communication skills in English (minimum B2);
High school diploma or higher (preferred);
Excellent communication skills and Social intelligence – empathy, self-awareness, cultural sensitivity;
Previous call center experience in a sales and/or customer service capacity;
Strong web-based navigation skills;
Flexible and quick learner, able to adapt continuously.