Customer Service for Microsoft with Italian

We are seeking highly motivated professionals to join our team and work with Microsoft, one of the major tech companies in the world! If you are looking for a new opportunity, keep reading and see if your profile matches!

As part of our team you will provide commerce assistance to customers, identifying and driving program efficiency across multiple billing platforms. You will also be responsible to update customers and stakeholders on the resolution status of their issue. A great challenge is waiting for you! We will provide you the necessary training and give you the suitable tools to develop a successful career from day one in our team!

Responsibility

• Provide financial support for Office 365 users;
• Clarify queries regarding invoices;
• Guarantee customer satisfaction by foreseeing possible questions that the customer may have;
• Establish strong and trustworthy relationships with customers;
• Answer and resolve inquiries from LATAM customers in LATAM time zones.

• Fluent in Italian;
• Advanced written English skills (minimum B2);
• Previous experience with e-commerce and billing platforms;
• Problem-solving mentality;
• Time management skills;
• Ability to create and maintain good relationships with customers.

• An international career in a multicultural environment;
• A permanent presence of coaches who will facilitate your personal and professional development;
• Intensive training and constant and familiarization phase;
• Ample opportunity to grow and evolve within our organization;
• Accommodation in a room of a Teleperformance apartment;
• Initial flight expenses refund;
• Free annual flight to the home country;
• Health Insurance since day one in the company;
• Free Portuguese language courses, water sports, soft trekking and much more.