Customer Service Order Management - Italian

Are you passionate about Customer Service Management and have experience in this area? We are looking for our new Customer Service Order Management to integrate our team in the Italian market!

If you feel like this is up your speed, then you may be the person we are looking for!

The contract will be signed directly with the client.

What you'll do 

• Receive and distribute incoming customer orders;
• Communicate order entry and fulfillment issues with Sales and Customer Experience members as required;
• Ensure record accuracy by maintaining data integrity during the order entry process;
• Handles order management from entry to delivery and resolves complex customer billing issues, ensuring effective resolution and an improved customer experience;
• Collaborates and coordinates cross-functionally with Customer Care, Pricing Team and Accounts Receivable to ensure correct information;
• Identifies continuous improvement opportunities and provides feedback for process improvement and at knowledge database updates;
• Provides support to other Care team members as needed;
• Follows up on internal holds pertaining to credits processed on behalf of customers;
• Intimately understand proper case handling process and can identify different business unit responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 2 year of experience in a customer service role;
• Proven track record driving process improvement initiatives;
• Experience working with ERP systems: Oracle, Agile and Salesforce preferred;
• Excellent mandatory written communication in English + one other European language;
• Excellent problem-solving skills and mathematical reasoning;
• Accurate and timely execution;
• Ability to multi-task, embrace change and innovate in a fast-paced environment;
• Ability to analyze data to identify trends and root cause issues;
• Ability to adapt in a dynamic work environment and make independent decisions;
• Basic Excel Skills
• Represents the company professionally, ethically and morally at all times.