DESCRIPTION
The Customer Service Representative will be responsible for delivering high-quality support to customers of international brands, ensuring a positive and efficient customer experience across multiple communication channels, including phone, email, and chat.
Key responsibilities include handling inquiries related to online purchases, providing order support and follow-up, delivering accurate product information, and resolving issues in a timely and professional manner. The role requires a strong customer-oriented mindset, ensuring customer satisfaction and meeting defined quality and performance objectives.
We are looking for candidates with a high level of proficiency in one of the following languages: Swedish, Norwegian, Finnish and Danish. A good level of English is also required for internal communication and training purposes.
The ideal profile should demonstrate excellent communication and interpersonal skills, a strong customer focus, and a proactive, problem-solving attitude. Previous experience in customer support is valued but not mandatory.
REQUIREMENTS
Native or fluent level in one of these languages: Finnish/ Norwegian / Danish / Swedish (mandatory)
Good level of English for internal communication and training
Strong customer orientation and problem solving skills
Good communication and interpersonal abilities
Ability to work in a fast paced, international and multicultural environment
Previous experience in customer support is considered an asset, but is not mandatory
OFFER
Competitive compensation package aligned with the market
Paid and certified initial training with continuous support
Possibility to transition to a hybrid or remote work model after 3 to 6 months, depending on performance and project needs
International and multicultural working environment
Career development and internal growth opportunities
SKILLS
Clear
empathetic and effective communication
Problem-Solving
Patience and emotional control
Customer Oriented
Digital Skills (email
internal systems
MS Office or Google Workspace)
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