Customer Service Representative - Dutch

Ormco, headquartered in Brea, CA, is a global leader and innovator of orthodontic products and solutions designed to enhance the lives of our customers and their patients. For nearly 60 years, Ormco has partnered with the global orthodontic community to help create over 20 million smiles in over 130 countries. Our distinguished products range from twin brackets (Symetri™ Clear, Titanium Orthos™ and Mini Diamond™) to pioneering the self-ligating appliances with the Damon™ System (including Damon™ Q2 and Damon™ Clear 2). Our latest Spark™ Clear Aligner System is designed to meet the needs of the orthodontist with the TruGEN™ material and 3D Approver software, making a more comfortable and aesthetically pleasing aligner experience for patients. From personalized service to professional education programs and marketing support, Ormco is committed to helping orthodontists achieve their clinical and practice management objectives.

The Customer Service Representative is responsible for providing exceptional customer service to our customers. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.

Essential Duties And Responsibilities

• Primary internal contact for the customer and (dedicated) sales representatives in the field for all process around quoting, order management and product / delivery information.
• Responsible for receiving, monitoring, and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
• Creates and administers quotes based on the instruction of the Sales Representatives
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Provides accurate, valid, and complete information by using the right methods/tools
• Be able to manage large amounts of chats, emails, and other communication channel
• Phone duty- answers telephone calls assuring the highest possible availability on the phone
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follows communication procedures, guidelines and policies
• Performs other responsibilities/duties that may be assigned

• Experience in customer service job is preferred
• Native speaker Dutch
• Business level of English is required as well, due to internal communication
• Excellent communication skills (friendly, positive, and efficient)
• Always maintain a positive and friendly tone with customers
• Intelligent and pro-active in finding solutions
• Independent, self-motivated, and goal-oriented working style
• Excellent phone voice and skills
• Good organizational and administrative skills, able to multi-task, prioritize and manage workloads
• Outstanding commitment, reliable, flexible, and able to work in a team
• Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)
• Ability to adapt and implement new procedures as required to provide excellent customer service