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Languages
German
Information

Apple

Customer Service

High-school

Permanent

Indefinite

24.000 € - 30.000 € gross / year

Full-time

100

Apple Technical/Customer Service Advisor German

Ireland » Cork

Description

Description

We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. As an AppleCare Advisor, you will be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you are the friendly voice of Apple, providing outstanding customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical knowledge, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives, and passions help us craft the ideas that move all of us forward. You'll be trained to reach your highest potential.

This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, and employee discount.

Requirements
  • Experience supporting customers via phone, e-mail, chat, and/or in person
  • Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Able to effectively tailor communication and style to differing audiences
  • Handle own workload and work independently in a dynamic, constantly changing environment
  • Grows with a team where expertise is shared and feedback is inspired
  • Effective time management including ability to multi- task, organize and prioritize
  • Able to research and grasp technical information across multiple tools while talking with customers
  • Knowledge of one or more of the following is an advantage; iOS, Smartphone, Tablet, PC or Mac experience
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on New Challenges

AdditionalRequirements

  • Available to attend approximately 3-4 weeks of required training on a fixed schedule that may include weekends
  • Flexible to work between the hours of 7:00 a.m. GMT and 7:00 p.m. GMT including weekends and holidays, with the possibility to flex up or down hours depending upon business needs
  • Successful completion of initial training
Offer

Medical Coverage: 100% premium cover for Apple employees

Dental & Vision Coverage: 

Pension Plan: 

Employee Life Insurance: 

Employee Stock Purchase Plan: 

Discounts on Apple Products:

Onsite Wellness Centre: with doctors, dentists, optometrists, massage therapists, gym

Relocation Package 

Information

Apple

Customer Service

High-school

Permanent

Indefinite

24.000 € - 30.000 € gross / year

Full-time

100