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Customer Care Advisor + Dutch / Flemish

Spain » Barcelona

Description

Do you have good communication skills and would you like to work in an international company? If you are a real problem-solver and you have a Native level of Dutch of Flemish, have a look!

Our client is an international company that is working for a well-known Digital ID company. They offer their customers (mainly curators, advocates and lawyers) a personalized online system in which they work on a daily basis. For the Customer Care/Technical Support Team, they are looking for dynamic and motivated candidates to contribute to the customer satisfaction.

As a Customer Care Advisor, your responsibilities include:
- Following the (paid) training, where they will teach you everything about the company, the products and client contact
- Friendly answering the phone and helping your customers over phone and e-mail
- Giving advice and offering them guidance and solutions for possible (technical) problems
- Client support en providing information about different products and implementations
- Remaining positive relationships with your clients and customers
- Aiming for perfect customer satisfaction and filing your reports

Requirements

Key Languages:
- Native level of Dutch or Flemish
- Good level of English

Core Skills/Experience:
- Preferably already existing experience with client contact
- Ability to start 27 March
- Perfect communication skills and a team-player
- Positive attitude and flexible
- Motivation for contributing to customer satisfaction and their client´s success

Offer

What´s on Offer:
- Fixed salary plus bonus
- Paid training
- A pleasant and friendly work environment with flat hierarchies
- An open working atmosphere in which they listen to your ideas and suggestions
- International office with views on the Mediterranean sea