Languages
French
English
Information

Teleperformance Portugal

Customer Service

Project/Service based

Indefinite

To negotiate

Full-time

1

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French Supervisor (m/f) – Lisbon

Portugal » Lisbon

Company
Teleperformance Portugal
Description

The Supervisor is a Team Leader for a team of 10 Customer Service Representatives, being responsible for this team’s success and continuous improvement. He/she is responsible for the accomplishment of the internal objectives, motivating his/her team, training and managing them on a day-to-day basis.

 

Main Responsibilities:

  • Ensuring the team’s development, monitoring and evaluation;
  • Motivating the team;
  • Managing the team daily, according to internal policies;
  • Ensuring the accomplishment of the Key Performance Indicators;
  • Developing action plans for continuous improvement.
  • Provide individual coaching to team members on selling, internal communication and coordination, pipeline management and diabetes knowledge;
  • Define, manage and implement enhancements to processes and systems to refine the operations; 
  • Prepare daily, weekly, monthly and quarterly reports. Manage the quality program, conducting quality audits and calibration of quality scoring with leadership team;
  • Participate in special projects and perform other duties as assigned.
Requirements
  •  Native French speaker (mandatory);
  • Fluency in English (mandatory);
  • 3+ years of experience on Contact Center environment or costumer service (mandatory);
  • Experience in managing teams (mandatory)
  • Experience in a medical, health related, costumer lifestyle products or life science environment, deally diabetes (preferred);
  • Experience in sales field and French/Swiss/UK markets knowledge (preferred);
  • Dynamic and hands-on personality;
  • Leadership skills;
  • Ability to make decisions under high levels of stress;
  • Great communication skills;
  • Availability to work by shifts;
  • Availability to travel to USA for 5 weeks (minimum).
Offer

Our offer:

  • Excellent work opportunity in a dynamic leading multinational company; 
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development; 
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Young, dynamic and multicultural environment;
  • Possibility to live in one of our apartments;* 
  • Initial flight expenses refund;*
  • Annually complementary return flight to your home country (within Europe);* 
  • Free Portuguese language courses, sport activities and organized events.

*Only applicable to foreign candidates

Information

Customer Service

Project/Service based

Indefinite

To negotiate

Full-time

1

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