DESCRIPTION
This role follows a hybrid model — day shifts are office-based in Lisbon, while night shifts are performed remotely.
As a Customer Support Specialist, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.
- You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.
- Your responsibilities:
- Support clients via live chat and email, ensuring a high-quality customer experience.
- Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
- Manage and follow up on customer inquiries and complaints efficiently.
- Identify and escalate operational issues, discrepancies, or potential risks to management.
- Gather customer insights and contribute to process and service improvements
REQUIREMENTS
- Min. B2/C1 level of English, both written and spoken.
- Min. C1 level in Dutch - both written and spoken.
- Previous experience in customer service within a contact center environment is required (live chat/email preferred).
- 2+ years of relevant experience is a strong advantage
- Experience in fintech, financial services, or crypto trading is a plus.
- Strong attention to detail with confidence working with numbers and data.
- Customer-focused, proactive team player with solid communication skills.
- Flexibility to work 5-day rotating shifts, including weekends and public holidays (24/7 coverage).
OFFER
Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
Global Exposure: Support an international client base and collaborate with diverse teams.
Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility.
Attractive location: Work from our modern, stylish office in the city center of Lisbon.
Fresh start: A new project where your contributions are noticed.
Developed Learning & Development program to support your growth.
SKILLS
Emotional Intelligence
Problem-Solving And Interpersonal Abilities
Effective Communication
Confident Communicator
ARE YOU THE PERFECT CANDIDATE?
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