Customer Support Agent for BOSCH

About Us:

At Bosch, service is our product. We provide complex, technology-driven solutions in Business Process Outsourcing. Our clients span the automotive, travel, tourism, building, and telecommunications sectors globally. We also support the Bosch Group internally.

Job Description:

Are you ready to join a dynamic team in a stable and inclusive environment with plenty of opportunities for career growth?

Main Responsibilities:

• Manage incoming contacts (phone calls, emails, letters)
• Provide product information, resolve queries, and explain company policies
• Assist customers through various digital channels
• Collaborate with different departments for escalated cases
• Manage interactions on social media
• Be an outstanding brand ambassador

Recruitment Process:

1. Interview with Talent Partner
2. Language Check
3. Interview with Hiring Manager

Hope we can count on you!

Qualifications:

• Customer service experience is a plus
• Strong problem-solving skills and empathy
• Positive attitude and willingness to learn
• Enjoy working in a collaborative team environment
• Tech savvy and analytical

Key Languages:

• C2 or full professional level of Dutch, Norwegian or Danish
• Professional level of English (training is in English)

What We Offer:

• Comprehensive Training: Extensive training to equip you with the necessary skills.
• Development Opportunities: Diverse paths for growth and progression within the company.
• Exclusive Discounts: Enjoy discounts on home appliances, power tools, JUNKERS products, and more through our BOSCHContigoMas benefit program.
• Contract Stability: Permanent contract from day one. Start date: 01/07/2024.
• Competitive Salary: Total salary of €22,046.13 gross per year.
• Location: C/ de Rosselló i Pòrcel, 16, 08016 Barcelona, Spain
• Type: Full-time