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Customer Support - German / English - Entain

Mandatory:
DESCRIPTION

Are you fluent in German and English?

Would you like to work for a company involved in sports betting and gaming entertainment, in a Hybrid model in Lisbon?

Our client wants to revolutionise the gaming space.

Intrigued?

In this customer support position, you will be the main point of contact between the company and the clients, dealing mainly through written form. Are you up to the challenge?

 

Key responsibilities

  • Handling customer inquiries mainly via chat and email, and sometimes over the phone - including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters;
  • Assessing individual issues and taking appropriate action to ensure customer needs are met;
  • Working in coordination with other teams based at different locations that share similar objectives;
  • Escalating system anomalies and general issues faced by customers to the relevant party;
  • Understanding Standard Operating Procedures and delivering service / quality standards to agreed level;
REQUIREMENTS
  • Fluent in german (C1 level);
  • Fluent in english (B2 level);
  • Excellent written and verbal skills as well as high interpersonal skill level;
  • Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries;
  • Ability to perform well in a multi-task/cultural environment;
  • Good computer skills;
  • Interest in Sports, Casino and Poker products would be a benefit.

ARE YOU THE PERFECT CANDIDATE?
Customer Support - German / English - Entain