Customer Support Representative

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Customer Support Advisors to join their teams in Bratislava.

Position: Customer Support Representative

Location: Bratislava, Slovakia

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from customers of a banking company through various channels (emails and outbound calls)
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Make sure that great levels of client service is delivered at all times and ensure a positive experience.

• Native/fluent in Estonian, Latvian or Lithuanian language, both verbal and written. Fluent in English (B2 level minimum)
• Passionate about customers and customer service
• Problem-solving skills
• Upbeat and positive attitude
• Stable internet connection
• Ability to identify, apply and explain your product and/or service expertise with clarity.

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Work from home option available for people based in Slovakia that are living further away and can't commute daily (after initial training period that is office based)
• Meal allowance 
• Transportation allowance 
• And many others!